Pricing Plans

Get a next-generation customer service solution at an incredible value.


Track, prioritize, and engage with customers on every channel.


per month / per user

What You Get:

    • Email, Chat, SMS, Social, WhatsApp, Self-service
    • Voice Provider Integration
    • Proactive Service
    • Actionable Integrations
    • Business Process Automation via our Workflow Engine
    • Standard and Custom Reporting
    • Multilingual Support
    • Satisfaction Measurement and Reporting
    • 3000 Knowledge Base Deflections & Fully-Automated Conversations Per Org Per Year
    • Language Detection: 5 Languages
    • Sentiment Analysis


Manage high engagement traffic, collaboration, single sign-on and sandbox access.


per month / per user

What You Get:

    • Everything in enterprise, plus…
    • Enhanced Routing
    • Real-time Dashboards
    • Live Agent Auditing
    • Unlimited Collaboration Users
    • Sandbox Access
    • Extended API Rate Limit
    • SAML Single Sign-On

Add AI for Customer Service with Kustomer IQ

Learn More about Kustomer IQ.

KIQ for Self-Service

Reduce contact rate at scale with intelligent self-service and end-to-end automation.


starting at $0.50 per fully-automated conversation

What You Get:

    • Knowledge Base Deflections Across Chat, Email and Form
    • AI Chatbots For Web/Mobile Chat, SMS & Social Messaging

Available with: Enterprise and Ultimate

KIQ for Agents

Supercharge your support team by eliminating manual triage and automating routine workflows.


per month / per user

What You Get:

    • Intent Identification: 1 Prediction
    • Unlimited Agent Suggestions
    • Unlimited Language Detection

Available with: Enterprise and Ultimate

Extend Your Capabilities With These Add-Ons

Enhanced CRM

Customize exactly what users can see and do in Kustomer to ensure your data is secure.

Available with: Enterprise and Ultimate

API Limit Increase

Increase your API transactions per minute by 1000 RPM.

Starting at


per month / per user

Available with: Enterprise and Ultimate

SAML Single Sign-On

Sign in to Kustomer via your SAML 2.0 provider.

Add to Enterprise Package for


per month / per user

Available with: Enterprise and Ultimate

Flexible Seating

Add more seat licenses when you need them during busy periods.

Available with: Enterprise and Ultimate

Dedicated Enterprise Environment

Ensure topline reliability with your service environment and resources in isolation.

Available with: Ultimate

Integrate Powerful Tools for Maximum Control


We integrate with leading voice providers. Implementation fees are included in your contract.

Licensing Fees Not Included

Data Warehousing

Connect Kustomer to your preferred data warehouse to store app events for analysis.

Licensing Fees Not Included

Business Intelligence

Compare and analyze your team’s data with company-wide insights.

Licensing Fees Not Included


How do I get started?

Our Sales team will help you pick a plan that is right for you. Chat with us or contact us.

How long are your contracts? Can I change plans?

Plans are annual. We will work with you on a payment plan if needed.

Is my business data private and safe?

Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine enterprise-grade security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. See how we protect your business and your customers here.

Does Kustomer integrate with other applications?

Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment, Mixpanel, Slack, Twilio, and more. Learn more about our integrations here.

How many seats do I need to buy?

Our pricing plans are for a minimum of 8 seats. Most of our customers grow with us quickly and find it most cost effective.

Is your pricing all inclusive? Are there any add-on fees?

Our pricing is all inclusive with a few add-on packages for complex organizations and needs. Most of our customers do not require the add on features because everything they need is already included. You may, however, want to pick your implementation and support packages.

What discounts are available?

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. Your plan pricing may change if you choose non-annual payment terms.

Will my pricing increase if I add additional agents?

No. You can add as many team members as you want and your pricing per agent will stay the same.