Switch From Zendesk Ticketing to Kustomer’s Modern CRM to Transform CX

Kustomer brings together CRM, customer engagement, and helpdesk software into a single omnichannel platform.

RIP tickets, siloed conversations, and make-shift CRMs that frustrate customers and agents alike.

Kustomer is a modern, turnkey CRM platform designed specifically for customer service. By connecting tools, processes, and data into a single omnichannel workspace, the Kustomer platform empowers brands to deliver exceptional and consistent service experiences across all channels, while reducing the cost and complexity of service operations.

Complete, easy to deploy, and built for scale, see why dozens of companies made the switch from Zendesk to Kustomer.

I’m interested in making the switch:





    ICYMI: See why modern CX leaders made the switch to Kustomer

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    ‣ 96%

    ThirdLove achieved a 96% CSAT after switching from Zendesk to Kustomer

    ↑ 50%

    The Farmer’s Dog team handles 50% more conversations per day without increasing headcount.

    ↓ $4

    Bulletproof saw up to $4 reduction in cost per contact after switching to Kustomer

    ‣ 84%

    Glovo deflected 84% of conversations using Kustomer CRM-powered bots

    Kustomer vs. Zendesk: See How We Stack Up

    Kustomer

    Zendesk

    Customer Portal 90% 85%
    Chat/Live Support 91% 85%
    Email to Case 92% 88%
    Voice 89% 82%
    Social Monitoring 86% 81%
    Knowledge Base 89% 85%
    Ticket Collaboration 92% 86%
    Internationalization 90% 83%
    Customer Profiles 91% 85%
    Customer and Contacts Database 91% 83%
    Customization 91% 80%
    User, Role & Access Management 93% 84%

    All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Zendesk

    The Kustomer Differentiators

    Unify Omnichannel Operations

    View the entire customer experience at a glance

    • Merge customer data across relevant systems and channels into one customer-centric workspace
    • Get a single-screen view of the entire customer journey in chronological order
    • Quickly find, share, and act on information across platforms from a central place

    Let Conversations Flow Across All Channels

    Deliver seamless support across all digital channels from a single interface

    • Support email, chat, social, SMS, and voice from a single interface
    • Seamlessly switch between channels to meet customers where they are
    • Leverage historical customer data to orchestrate personalized engagement

    Learn More in the Zendesk vs. Kustomer Buyer’s Guide

    Get Buyer’s Guide

    Fuel Efficiency With AI, powered by CRM data

    Reduce response times, maximize team efficiency and meet demand at scale

    • Eliminate time-consuming tasks with powerful process automation
    • Deliver instant resolution with frictionless self-service powered by CRM data
    • Deploy bots across the customer journey using a visual bot builder

    Easy to Deploy, Customize, Maintain

    Launch a full-fledged omnichannel CX operation within weeks

    • Turnkey tools to set up channels, customize branding, configure sophisticated business rules, and integrate third-party platforms
    • Visual bot builder to build and deploy CRM-powered bots across the customer journey
    • No dedicated administrator, expensive consultants, or system integrators needed

    Hear From Our Customers Who Made the Switch

    Ready to make the switch?

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